Office 2016 Mac Not Working

  

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Office 2016 Mac Not Working

I have a MacBook Pro with Yosemite 10.10.4. I also have an Office 365 subscription and recently saw that I could upgrade to Office 2106. There was no advice visible to uninstall Office 2011 first, and in fact I worried about doing so in case the 2016 didn't work properly.

  • As of September 25, 2017, macOS 10.13 High Sierra is publicly available for all Mac users to install. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave.
  • The office version is 2016 15.14. I have tried installing back over the top and there are no updates for the os or office available. I hope someone has seen this before? Thanks very much. An update:just tried resetting the normal.dot to a new one did not work. Do you have another Mac in which you can try? Also try uninstalling from the.
  • Do Not Discard'. Inside is a little booklet labeled 'Office Home & Student 2016 Product Activation'. I tried following those instructions which said to 'Enter your 25-character Product Key as shown on back and follow the on-screen instructions.' However, the number on the back IS NOT the product key and trying to enter it didn't get me very far.


So I downloaded Office 2016, which installed itself alongside the 2011 without overwriting it. Then I saw a message to uninstall 2011, which I did.

Office


Everything seems to work ok EXCEPT that Word documents (I don't know about Excel) no longer recognise Times New Roman fonts. It still says TNR in the font box at the top of the document, but the font on screen defaults to Calibri or some other sans serif font.

Mac


I need to use TNR for work purposes so telling me to use another one is not helpful. I had never had a problem with it in Office 2011.


In searches I've seen that other people have had the same problem with Office for Mac 2016 but none of the solutions given seem to exactly match what I see on my screen so I want to ask again. For one thing, I'm confused about the different Font folders in my Mac – I have both a Fonts and a Fonts Disabled folder in the main Library (alt-Go from Finder) with two sets of lists of Fonts, and also Fonts and Fonts Disabled folders in the Library reached from Macintosh HD with lists that are different. And in Font Book the lists are different again.


Also, Times New Roman still shows up on my computer in Font Book, as an active font, and in the Fonts Disabled folder in Macintosh HD/Library (all ttf fonts). I have seen on one site that Office for 2011 disabled certain Apple ttf fonts (including TNR) and replaced them with its own in a Microsoft fonts folder. As part of uninstalling 2011 I had to trash this folder, but Office 2016 doesn't seem to have replaced it with an equivalent version of TNR.

Office 2016 Mac Sign In Not Working


DOES THIS MEAN that if I do something as simple as move the Times New Roman.ttf out of the Macintosh HD/Library/Fonts Disabled folder and into the Fonts folder next to it this could restore TNR in Office 2016? I didn't want to try it without asking for any suggestions first.


As to the contradictions between the different Font folders and Font Book any suggestions would be helpful too, but for me this is a less urgent question since the other fonts, wherever they appear, seem to work.


Mac office 2016 update

Many thanks in advance for any orientation,


Nick Rider

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.4)

Office 2016 Mac

Posted on Oct 6, 2015 4:01 AM